365ac Privacy Policy

01Introduction and Scope

This Privacy Policy ("Policy") describes how 365ac ("we", "us", "our") collects, uses, discloses, and safeguards personal information provided by users ("you", "Player") of the 365ac betting and casino platform available at 365ac.club. This Policy applies to all interactions you have with 365ac, including registering an account, making deposits via bKash, Nagad, Rocket, or bank transfer, placing bets, contacting customer support, and browsing the 365ac website from any device located in Bangladesh.

By registering an account or using any feature of the 365ac platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not consent to this Policy, you should not use the 365ac platform. This Policy is incorporated by reference into the 365ac Terms & Conditions, which you should also read carefully before using the platform.

02Information We Collect

365ac collects personal information that is necessary to operate a safe, compliant, and enjoyable betting platform for players in Bangladesh. We collect information in three primary ways: directly from you when you register or interact with the platform, automatically when you use the platform, and occasionally from third-party verification partners as part of our KYC process.

• Registration information: your full name, Bangladeshi mobile phone number, date of birth, and any additional details requested during KYC verification. This information is required to verify your identity, confirm your age (21+ only), and maintain your account.
• Financial data: records of deposits, withdrawals, wagering history, and transaction identifiers associated with your bKash, Nagad, Rocket, Upay, or bank account used on the platform. We do not store your full mobile wallet PIN or banking password.
• Technical data: your IP address, device type, browser type, operating system, session timestamps, pages visited, and other clickstream data collected automatically when you access 365ac from your phone, tablet, or computer in Bangladesh.
• Communications data: records of messages, emails, or support tickets you have sent to the 365ac support team, including the content of those communications and any attachments provided for verification purposes.
• Responsible gaming data: records of any deposit limits, session time reminders, self-exclusion requests, or responsible gaming tool activations associated with your account. This data is treated with the highest level of sensitivity and is never used for marketing purposes.

We collect only the minimum information necessary for each purpose. Where a data field is optional at registration, we make this clear at the time of collection. You are not obligated to provide optional information, though failure to provide certain required data (such as a valid Bangladeshi mobile number) may prevent us from opening or maintaining your account.

03How We Use Your Information

365ac uses your personal information only for the purposes for which it was collected and for other compatible purposes that you would reasonably expect. The primary purposes for which we process your data are set out below.

• Account management and service delivery: to create and manage your 365ac account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and approved banks, settle wagers, and provide the full range of 365ac betting and casino products to you as a player in Bangladesh.
• Identity verification and fraud prevention: to verify your identity and age in compliance with our KYC obligations, detect and prevent fraudulent activity, money laundering, and other prohibited conduct as defined in our Terms & Conditions, and protect the integrity of the 365ac platform.
• Customer support: to respond to your queries, complaints, and requests submitted via the 365ac support email, and to maintain records of those communications for quality assurance and dispute resolution purposes.
• Responsible gaming: to administer deposit limits, session reminders, self-exclusion periods, and other responsible gaming tools associated with your account, and to identify patterns of play that may indicate problem gambling so that support can be offered proactively.
• Platform improvement: to analyse aggregate, anonymised usage data to understand how players interact with 365ac, improve the platform's user experience, and develop new features suited to the Bangladesh market — such as optimising bKash and Nagad payment flows and improving cricket betting functionality during BPL and T20 seasons.

Where we rely on your consent to process data for a particular purpose (for example, sending you promotional notifications about bonus offers), you may withdraw that consent at any time by contacting the 365ac support team at the email address shown in the footer of this page. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.

04Disclosure of Your Information

365ac does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We disclose your information only in the specific circumstances described below, and only to the extent necessary for the relevant purpose.

• Service providers: we share data with trusted third-party processors who provide services essential to operating 365ac, including payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners), identity verification providers, and platform hosting and security infrastructure providers. All such processors are contractually bound to handle your data in accordance with this Policy and to use it only for the specific purpose for which it was shared.
• Legal and regulatory obligations: we may disclose your information where required to do so by applicable law, court order, or regulatory authority. As a platform serving Bangladesh, 365ac cooperates fully with legitimate lawful requests from competent authorities relating to fraud investigation, anti-money laundering enquiries, or other legal processes.
• Protection of 365ac and its users: we may share information where we have a good-faith belief that disclosure is necessary to investigate, prevent, or take action regarding suspected fraud, abuse, illegal activity, violation of our Terms & Conditions, or to protect the rights, property, or safety of 365ac or its players.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of 365ac's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights in respect of your data will be preserved.

Aside from the circumstances above, your personal data remains confidential within 365ac. Our staff are trained in data handling obligations and access to personal data is restricted on a need-to-know basis. Any internal access to your data is logged and subject to audit.

05Payment Data and Financial Security

All financial transactions on the 365ac platform — including deposits via bKash, Nagad, Rocket, and Upay, and withdrawals to Bangladeshi bank accounts — are processed over encrypted connections. 365ac does not store your full mobile wallet credentials, bank account numbers, or card details on its own servers. Payment data is handled exclusively by the relevant licensed payment processor, in accordance with that processor's own security and compliance obligations.

365ac retains transaction records — including deposit amounts, withdrawal amounts, dates, and associated account identifiers — for the period necessary to comply with applicable financial record-keeping requirements and to resolve any disputes that may arise regarding your account balance or transaction history. These records are secured and access is restricted to authorised personnel only.

06Cookies and Tracking Technologies

365ac uses cookies and similar tracking technologies to operate the platform effectively and improve the experience for players in Bangladesh. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies on 365ac.club.

• Essential cookies: these are strictly necessary for the platform to function. They maintain your login session, remember your language preference, and enable secure payment flows. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: with your consent, we use anonymised analytics tools to understand how players navigate 365ac — for example, which games and sports betting markets are most popular among Bangladesh players, and where players encounter difficulties. This data is aggregated and cannot be used to identify you individually.
• Preference cookies: these remember your settings and choices on 365ac — such as your selected language — so you do not need to re-enter them every time you visit. Disabling these cookies means your preferences will not be saved between sessions.

You may manage cookie settings through your browser. Most modern browsers allow you to block or delete cookies via their settings menu. Please note that blocking essential cookies will impair the functionality of the 365ac platform. We do not use third-party advertising cookies or behavioural targeting cookies on 365ac.club.

07Data Retention

365ac retains your personal data for as long as your account is active and for a reasonable period thereafter to enable account reactivation should you choose to return, and to comply with applicable legal, regulatory, and financial record-keeping obligations. In practice this means that account data — including registration information, transaction history, and communications records — is typically retained for a minimum of five years following account closure, in line with standard financial services record-keeping expectations.

Data that is no longer needed for any legitimate purpose is securely deleted or anonymised in accordance with our internal data lifecycle policy. If you request deletion of your account and data, we will process that request promptly — subject to our obligation to retain certain records required by law. We will inform you which data we are obligated to retain and for how long, at the time we process your deletion request.

08Your Rights Over Your Data

As a player on the 365ac platform, you have a number of rights with respect to your personal data. 365ac respects these rights and will respond to all legitimate data requests within a reasonable timeframe. To exercise any of the rights below, please contact the 365ac support team at the email address shown in the footer of this page.

• Right of access: you may request a copy of the personal data that 365ac holds about you. We will provide this in a commonly used electronic format within a reasonable period of receiving your verified request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. We will process all rectification requests promptly.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is otherwise unlawful. This right is subject to our legal obligations to retain certain data.
• Right to restriction: you may ask us to restrict processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing and we are considering that objection.
• Right to object: you may object to our processing of your personal data for direct marketing purposes at any time. Upon receiving such an objection, we will cease using your data for that purpose immediately and without requiring any justification from you.

All data rights requests will be acknowledged within 3 business days of receipt. Where we require additional information to verify your identity before processing a request, we will ask for that information promptly. We aim to complete all data rights requests within 30 days, and will notify you if a request is particularly complex and requires additional time.

09Children's Privacy and the 21+ Rule

365ac is an adults-only platform. We do not knowingly collect, use, or retain personal information from individuals under the age of 21. By using the 365ac platform, you confirm that you are aged 21 or over. If you are a parent or guardian and you believe that a person under 21 has provided personal information to 365ac, please contact us immediately at the support email shown in the footer of this page.

Upon receiving a report that data has been collected from a person under 21, 365ac will investigate promptly and, where the report is confirmed, will delete all data relating to that person without delay and close the associated account permanently. We take the protection of minors seriously and enforce our 21+ age verification procedures rigorously to prevent underage access to the platform.

10Security Measures

365ac implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include SSL encryption of all data in transit between your device and 365ac servers, restricted access controls limiting internal data access to authorised personnel only, regular security assessments of the platform infrastructure, and secure storage of all personal data with access logging and audit trails.

While 365ac takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data security incident that affects your personal data, 365ac will notify affected players promptly and take all reasonable steps to contain and remediate the incident. We encourage all players to use strong, unique passwords for their 365ac accounts and to enable any available two-factor verification to further protect their accounts.

11Changes to This Privacy Policy

365ac reserves the right to update or amend this Privacy Policy at any time. The most current version will always be available at 365ac.club/privacy-policy. The date of the most recent revision is shown at the top of this page. We encourage you to review this Policy periodically so that you remain informed about how we are protecting your information.

Where a change to this Policy materially affects how we process your personal data, we will notify registered players via the mobile number associated with their account where reasonably practicable, and will post a prominent notice on the 365ac platform for a period of at least 14 days following the amendment. Your continued use of 365ac after an amendment constitutes acceptance of the revised Policy.

12Contact for Privacy Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 365ac has handled your personal information, please contact the 365ac support team at the email address displayed in the footer of this page. We take all privacy queries seriously and aim to respond within 3 business days. Bangladesh Standard Time (UTC+6) applies to all response timeframes. For responsible gaming queries including self-exclusion requests, please also see our Responsible Gaming page.