Responsible Gaming at 365ac

01Our Commitment to Responsible Gaming

365ac is committed to providing a safe, fair, and enjoyable betting and casino experience for all players in Bangladesh. We believe that gambling, when approached thoughtfully, is a legitimate form of adult entertainment. However, we also understand that for a small number of people gambling can become problematic — and when that happens, it is our responsibility to respond with practical support, not just legal disclaimers.

Our responsible gaming programme is built around four principles: prevention, through robust age verification and responsible gaming tools; awareness, by providing clear and accessible information about problem gambling; support, through direct access to our trained support team; and protection, via self-exclusion options and deposit controls that any player can activate at any time. These are not features we hide in a settings menu — they are central to how 365ac operates.

0221+ Age Restriction — Strictly Enforced

365ac is an adults-only platform. You must be 21 years of age or older to register an account, make a deposit, or place any bet on 365ac.club. This is not a guideline — it is a hard rule that 365ac enforces at every stage of the registration and verification process. If you are under 21, you must not use this platform.

During account registration, every player must confirm their date of birth and provide identity verification documents upon request. 365ac uses this information to confirm that applicants meet the 21+ requirement before their account is approved. Any player found to have provided false age information will have their account closed immediately and any winnings forfeited.

• Every player must confirm they are aged 21 or over at the point of registration. Ticking this box is a binding declaration — any false statement constitutes a breach of the 365ac Terms & Conditions.
• 365ac reserves the right to request government-issued identity documents (such as a National ID card or passport) at any time to verify a player's age. Failure to provide valid documents within the requested timeframe will result in account suspension.
• 365ac does not knowingly market its services to individuals under 21, and will not send promotional communications to any account that has been flagged as potentially underage or self-excluded.

03Responsible Gaming Tools Available to You

365ac gives every registered player access to a suite of responsible gaming tools, all available through your account settings or by contacting our support team. These tools are free to use and can be activated at any time — you do not need to give a reason to use them.

04Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. Being aware of the warning signs is the first step toward getting help. If any of the following statements feel familiar to you, we strongly encourage you to use the self-exclusion or time-out tools or to reach out to the 365ac support team.

05Deposit Limits — How They Work

Setting a deposit limit is one of the most effective steps you can take to keep your gambling within a budget you are comfortable with. 365ac allows players to set limits at three intervals, all of which can be managed through account settings or via a support request.

• Daily deposit limit: the maximum total amount you can deposit across bKash, Nagad, Rocket, Upay, and bank transfer in any single calendar day (Bangladesh Standard Time).
• Weekly deposit limit: the maximum total amount you can deposit in any rolling 7-day window. This limit resets every 7 days from the date it was set.
• Monthly deposit limit: the maximum total amount you can deposit in any calendar month. This is the broadest limit and is recommended for players who want to budget their gambling activity over longer periods.
• Limit reductions: you may reduce any active deposit limit at any time and the reduction takes effect immediately, with no waiting period. This is intentional — if you need to lower your limit urgently, 365ac will not delay that protection.

Limit increases: if you wish to increase a deposit limit, a mandatory cooling-off period applies before the increase takes effect. This prevents impulsive decisions made in the heat of the moment from undermining your longer-term responsible gaming goals. The cooling-off duration will be communicated clearly at the time you request an increase.

06Self-Exclusion — A Serious Commitment

Self-exclusion is the most powerful responsible gaming tool available on the 365ac platform. When you self-exclude, your account is fully locked for the duration you choose — and 365ac treats your request as a binding commitment on both sides. We will not attempt to persuade you to cancel your exclusion during the active period, and we will not send marketing communications to your account while you are excluded.

• Available self-exclusion periods: 1 month, 3 months, 6 months, 1 year, or permanent (irreversible) exclusion. You choose the period that is right for you — there is no minimum that 365ac will pressure you to shorten.
• During exclusion: no deposits, no wagers, no withdrawals of new winnings. You may contact support to withdraw any pre-exclusion balance that remains in your account, subject to standard verification procedures.
• Marketing blackout: 365ac will immediately remove your account from all promotional mailing lists and will not send bonus offers, game promotions, or any other marketing material for the duration of your exclusion.
• Extending exclusion: at the end of a fixed-term exclusion, you may request an extension rather than returning to active play. 365ac will support this request without question.
• Permanent exclusion: if you choose permanent self-exclusion, your account will be closed indefinitely. This decision cannot be undone. 365ac takes this request with the utmost seriousness and will process it without delay.

To request self-exclusion at any time, contact the 365ac support team using the email address in the footer of this page. State clearly the exclusion period you are requesting. Your exclusion will be activated as quickly as possible — typically within one business day of your verified request being received.

07How to Get Help if Gambling Is a Problem

If you believe that gambling is having a negative impact on your life, your finances, or your relationships, the most important step is to reach out — and to do so without delay. 365ac's support team can be contacted at any time using the email address shown in the footer of this page. When you make contact and indicate that you are experiencing gambling-related difficulties, your message will be treated as a priority.

Our support team can assist you with activating self-exclusion or time-out tools immediately, explaining your responsible gaming options in plain language, processing a withdrawal of your account balance so you are not left with funds on the platform during a break, and pointing you toward additional resources if you would like to speak to someone beyond the 365ac platform about gambling-related challenges.

08Protecting Minors from Gambling

If you share a device with other household members — including children or teenagers — 365ac strongly recommends that you log out of your account when you are finished playing and that you do not save your login credentials in your browser or on the device. Preventing minors from accessing gambling platforms is a shared responsibility between 365ac and our players.

365ac will take immediate action against any account that is found to be used by or shared with a person under the age of 21. This includes permanent closure of the account and forfeiture of any balance. Parents and guardians who suspect that a minor has accessed a gambling platform are encouraged to report the matter using the support email address in the footer of this page.

09Practical Tips for Playing Responsibly

Even if gambling has not become a problem for you, building good habits from the start is the best way to keep it that way. The following tips are shared by responsible gaming advocates and apply to all forms of online betting and casino play.

• Set a budget before you start every session and commit to it. Decide what you can afford to lose — not what you hope to win — and stop when that amount is reached, regardless of the outcome.
• Never gamble with money you cannot afford to lose — this means never betting with rent money, food budgets, or funds set aside for bills, education, or family needs.
• Take regular breaks during your session. Step away from the screen, have a drink of water, and return when you feel refreshed. Fatigue and emotional states significantly affect decision-making in gambling contexts.
• Do not gamble when you are emotionally distressed, upset, or under the influence of alcohol. These states lower your judgment and can lead to decisions you would not make when thinking clearly.
• Remember that every outcome on 365ac — including slots, crash games like Aviator, and live casino tables — is determined by a certified Random Number Generator (RNG). There is no strategy or pattern that guarantees a win. Past outcomes have no effect on future results.
• Use 365ac's session reminders and deposit limits proactively — not just when you feel a problem developing. Setting these limits in advance, when you are thinking calmly, gives you a safety net that protects you even in moments of impulse.